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CUSTOMER SERVICE

CUSTOMER SERVICE IS AVAILABLE BY EMAIL OR BY CALLING US AT 1.949.955.3376 Mon-Fri from 8 AM to 4 PM Pacific Time

Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Payment methods
Shopbeautifulskin.com accepts the following credit cards: Visa, Master Card and American Express. Shopbeautifulskin.com currently does not accept checks, cash, or money orders.

Secure Online Ordering

Our shopping cart service provider is Verisign Secured: this website secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

Sales tax
Sales tax is charged only to orders shipped to a California address.

Confirmation of order
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail may be sent once your order has been shipped. Orders to UK and Canada are shipped using Global Priority mail. In addition to rapid delivery (4-7 business days), a tracking number may be provided once your order has shipped.

Modifying your order
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Order processing guidelines
Orders placed Monday-Friday before 1 PM PST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM PST on Fridays will begin processing on the following Monday. Shopbeautifulskin.com.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability. We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.

Shipping Charges
We offer free ground shipping (USPS or other carrier) for all domestic orders of $110 or more.
Free shipping applies to orders with a shipping address in the 48 continental states. Does not apply to shipping addresses in Hawaii and Alaska and to APO/FPO & P.O. boxes.

Domestic shipping costs and methods:

Order Total
Ground Shipping
2-Day
Next Day
$0 - $109.99
$9.95
$45.00
$60.00
$110 and up
FREE
$45.00
$60.00
APO/FPO & P.O. Boxes
Not Available
Not Available
Not Available

International Shipping costs, methods and disclosure
Shopbeautifulskin.com currently provides international postal delivery to UK and Canada. Most shipments are usually delivered within 7 to 10 business days after leaving our shipping facility. Please make sure you select your country in the shipping option at check-out. If you fail to properly select your country, we will adjust your total order cost to apply the appropriate shipping charge. Sorry we do not offer next day or second day delivery to international orders at this time.

Shipping to Canada (Global Priority Mail)- flat rate shipping regardless of purchase amount - Additional taxes & duties may apply.
Check with you local customs office.
$35.00
Shipping to UK (Global Priority Mail)- flat rate shipping regardless of purchase amount - Additional taxes & duties may apply.
Check with you local customs office.
$60.00

 

Duties, taxes and brokerage fees


PLEASE NOTE: Shipping charges do not include brokerage fees, duties, or taxes. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from shopbeautifulskin.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to shopbeautifulskin.com.com. This amount will be subtracted from your merchandise refund. Shopbeautifulskin.com has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email us or call Customer Service at 1-949-955-3376.

Returns - 30-day 100% Money back guarantee

HASSLE-FREE, EASY RETURNS, 100% MONEY BACK GUARANTEE ON ANY ORDER FOR 30 DAYS, USED OR UNUSED, NO QUESTIONS ASKED!

Return Policy
Returns are accepted for full refund on merchandise within 30 days of receipt of your order. PLEASE NOTE: We do not refund shipping and handling charges.

How to make a return?
Please send us an email to request a RMA. Once you have received an RMA from us, pack and securely seal the merchandise in the original package if possible. Include the RMA number on your return package, and send to our address as noted on the invoice. (We recommend that you insure the return packages to shopbeautifulskin.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

When will the credit card be refunded?
Once your package has been received at shopbeautifulskin.com, your refund will be processed in the original form of payment within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shopbeautifulskin.com.

Contact Customer Service
For any question regarding your order not answered here, please send us an email and we will make every effort to answer promptly. To contact us by phone, please call 1-949-955-3376.